Delete Your Account

In the app

The quickest way, and it happens immediately:

1. Open the Grounded Studios app.
2. Tap You at the bottom right.
3. Scroll to the bottom and tap Delete my account.
4. Confirm. Your account and everything listed below is erased straight away.

By email

If you've uninstalled the app or can't sign in, email contact@groundedstudios.fit from any address, with the phone number you signed in with. We'll delete the account and confirm within 30 days, usually far sooner.

What gets deleted

All of this is erased permanently and can't be recovered:

• Your profile: phone number, name and email.
• Your profile photo.
• Your passport stamps, and any photos you attached to them.
• Any waitlist spots you're holding.
• Your notification registration, so your phone stops receiving anything from us.
• Your number on the old text list, so any remaining texts stop too.

What we keep

Records of classes you bought tickets to are kept. Those are sales records for the studio, held by our booking provider, Square, and we're required to keep them for tax and accounting purposes. They're retained for seven years and are not used to contact you.

A liability waiver you signed is also kept, along with the record that you attended a class. A signed waiver is a legal agreement between you and Grounded Studios, and we have to be able to produce it if there is ever a question about an injury at a class. It holds your name, the phone number you signed with, the emergency contact you gave, the signature you drew, and the wording you agreed to. It is retained for seven years from the date you signed, is never used to contact you, and is never used for marketing.

If you want those removed as well, email us and we'll tell you what we can and can't delete under our legal obligations.

Coming back

You're welcome any time. Signing in again with the same number creates a fresh account, and any classes you've attended will be stamped in your passport again, because those are worked out from your ticket history rather than stored on the account we deleted.

Questions about any of this: contact@groundedstudios.fit. See also our Privacy Policy.